Frequently Asked Questions
Top Questions
Where do you deliver to?
We deliver to the US included in your subscription price.
How do I cancel my Subscription Plan?
We do not automatically charge you when it's time to send your next shipment. Instead you will receive an email reminder with a link to the checkout where you can then pay for your order. You can cancel your subscription via the link you receive in the email reminder.
Order Questions
Why is my subscription every 4 weeks not every calendar month?
As it's important for subscribers to have the right amount of PPE each month we decided we should deliver to a set 4 week schedule. With months varying in length we wanted to ensure that subscribers were not left short on PPE which is exactly the problem we are trying to solve with Mailbox PPE.
Why should I subscribe?
A Mailbox PPE Subscription means that you will have enough PPE to suit your lifestyle without the risk of fluctuating prices and availability. Hassle-free delivery to your door means you have one less thing to worry about.
Will my subscription arrive at the same time every month?
We deliver on a 4 week schedule to ensure that you are never short on PPE meaning that your subscription will likely be delivered on a different date each month. However, you will receive an email to remind you to pay for your next shipment.
What is your return policy?
All products purchased from MailboxPPE.com are of the highest quality standard, and are covered by our Quality Guarantee. If you are not completely satisfied with the product, please return to our Customer Returns Department, and we will gladly replace any defective product.
What if I'm not in when my order is delivered?
Some products are too big to fit through a standard mailbox. If you're not in when your order arrives our delivery partner may leave it in a safe place or with a neighbor, or in some instances, they may need to leave a card with additional instructions.
Product Questions
How many times can I wear an NIOSH® N95 mask?
It is recommended that NIOSH® N95 masks are not worn for more than 8 hours in total before you dispose of them. For example one mask can be worn for a number of times as long as the total wearing time does not exceed 8 hours.
How many times can I wear a surgical 3 ply mask?
The recommendation is that you should not wear a 3 ply mask for more than 1 hour. After this you should dispose of the mask and use a new one. 3 ply masks are only available on the Mask Only subscription.
Can I subscribe to Mask Only?
Yes!! We have launched a Mask Only Subscription where you can choose between NIOSH® N95 Masks and Surgical 3 Ply Masks or a combination of the two.
Can I recycle my masks, gloves and sanitizer bottles?
Masks and gloves cannot currently be recycled but we are looking in to ways to make it possible. Sanitizer bottles can go in your normal plastic recycling. If you are a business that has a recycling solution for masks and gloves please get in touch.
Can I wear a pair of gloves more than once?
No, gloves need to be disposed of after each use.
Subscription Questions
How do I cancel my Subscription Plan?
We do not automatically charge you when it's time to send your next shipment. Instead you will receive an email reminder with a link to the checkout where you can then pay for your order. You can cancel your subscription via the link you receive in the email reminder.
Payment Questions
What methods of payment do you accept?
We accept Visa, Mastercard and American Express. We are not able to accept PayPal or pre-paid cards at this time.
Why am I being asked for additional information to complete my purchase?
As a part of regulatory requirements, your card issuer may request additional information to complete online payments (e.g., a one-time code sent to your phone or fingerprint authentication through your mobile banking app). Contact your card issuer if you have problems completing this step.
Will I have to provide additional information every time I make a purchase?
Not necessarily, it’s up to your card issuer to trigger the prompt for this additional information. You should contact them if you’d like more details.